Pre-departure cancellation and change 

The Manulife Travel Insurance + Worry Free Plus By WestJet Vacations Québec coverage plan (“Worry Free Plus Plan”) allows you to make either one change or cancel your WestJet Vacations Québec travel plans up to 3 hours prior to your scheduled departure time from Canada for any reason, except for no shows or denied boarding. 

As part of the one change option, you can make a one-time package transfer up to seven days prior to your scheduled departure time from Canada is permitted*. 

The Manulife Travel Insurance + Worry Free Plus By WestJet Vacations Québec Plan must be purchased within 48 hours of booking and cannot be re-added once the worry free plan has been used. Changes or cancellations cannot be made once you have departed from Canada. Name changes are not permitted. If you change your travel plans, you must pay the difference if the price of your re-booked vacation is higher and you will not be refunded if the price is lower. The cost for the Manulife Travel Insurance + Worry Free Plus By WestJet Vacations Québec Plan is non-refundable. Subject to certain conditions, you’ll be compensated for the price of your vacation through a combination of future travel credits and/or partial refunds. The percentage of travel vouchers vs. refunds will vary depending on how far in advance of departure the trip is cancelled. 

The amount that is defined as the “non-refundable portion” under our cancellation fees will be refunded to you in WestJet Vacations Québec future travel vouchers. Please refer to the Schedule of Change and Cancellation Fees chart located on our website. The Worry Free Plus Plan cannot be used to take advantage of price reductions. 

The Worry Free Plus Plan is only applicable to WestJet Vacations Québec packages with Sunwing Airlines as the carrier. Cancellations or changes are not applicable to hotel only, add-on ancillary product purchases or any packages or flights where Sunwing Airlines is not the carrier. 

WestJet Vacations Québec future travel vouchers may be used like cash when purchasing a WestJet Vacations Québec vacation package. Future travel vouchers are valid for one year from the cancellation date, are non-refundable and non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash. Travel vouchers must be redeemed by the expiry date, though travel can be for a future date. 

A $20 per person surcharge applies to Worry Free Plus Plan purchases for departures and travel taking place between December 19, 2024 and January 5, 2025. Restrictions apply for groups of 10 or more people. Please contact your WestJet Vacations Québec group sales team for further details. 

*Name changes and transfer options are not applicable to bookings at Estudio Playa Mujeres and Atelier Playa Mujeres in Mexico. 

Claim procedure 

To make a change to your existing booking or to cancel your vacation prior to your departure, please call 1-866-388-9387 or contact your travel agent. If you are requesting a cancellation outside of regular business hours and can’t contact your travel agent, please call 1-866-388-9387. 

The Worry Free Plus Plan benefits are provided by WestJet Vacations Québec. 

Summary of coverage 

Worry free plus schedule of coverage - Maximum benefit amount 

Pre-Departure Cancellation Change with Worry Free Plus up to trip cost 

Manulife Travel Insurance + Worry Free Plus By WestJet Vacations Québec 

If you are a resident of Quebec, please review: 

• Product Summary 

• Fact Sheet 

• Schedule 5/Notice of Rescission

The policy is underwritten by the Manufacturers Life Insurance Company (Manulife) and First North American Insurance Company (a wholly owned subsidiary of Manulife.) 

To be eligible for this insurance 

You must be a WestJet Vacations Québec customer and pay the required premium to your WestJet Vacations Québec travel advisor before you leave home. You must meet all of the Eligibility requirements stated on page 4 of the policy. You must buy coverage for the entire duration of your trip. Coverage must be purchased within 48 hours of booking your trip. 

General information about your travel insurance 

Your coverage starts 

Your insurance coverage starts on your departure date. 

Your coverage ends 

Your insurance coverage ends on the earliest of these dates: 

a) The date you return home; or b) The expiry date of the policy, as shown on your travel confirmation. 

Automatic extension 

Under Trip Interruption Insurance, we will automatically extend your coverage beyond the date you were scheduled to return home as per your confirmation: For up to ten (10) days, if you have a medical emergency that prevents you from returning home on the originally scheduled date; or for up to thirty (30) days, if you are hospitalized and that hospitalization prevents you from returning home on that date. 

Coverages 

Trip interruption insurance 

If your trip is interrupted due to a covered event listed in the policy that occurs on or after the day you leave home, we will pay for: 

• The prepaid unused portion of your trip that is non-refundable and non-transferable to another travel date, less the prepaid unused transportation home; 

• Your additional and unplanned hotel and meal expenses, your essential phone calls and taxi fares to a maximum of up to $350 per day for up to two (2) days($700 maximum total benefit) when no earlier transportation arrangements are available; 

• Your extra cost of one-way economy class fare via the most cost effective itinerary to your or your groups next destination, or to return you home; 

• In the event your travel companion's plane is delayed by weather conditions for at least 30% of your trip, and your travel companion decides not to go on the trip as booked, we will cover the cost of your next occupancy charge up to the value of your trip. 

Emergency Medical Insurance 

Emergency Medical Insurance covers expenses, up to $5,000,000 CAD for emergency medical treatment , required by you during your trip if a medical emergency begins unexpectedly after you leave home, and these expenses are not covered by your government health insurance plan or any other benefit plan. The medical attention must be required as part of your emergency treatment and ordered by a physician (or a dentist in the case of dental treatment). Effective February 28, 2022 quarantine expenses related to COVID-19, are covered under emergency medical benefits of this policy if there is no travel advisory in place to avoid travel. Please note that if you do not call the Assistance Centre in an emergency, you will have to pay 25% of the eligible medical expenses we would normally pay under this certificate of insurance. If it is medically impossible for you to call, please have someone call on your behalf. 

Baggage Loss, Damage & Delay Insurance 

Baggage Loss, Damage & Delay Insurance covers the loss of, damage to, and delay of the baggage and effects that belong to you and that you use during your trip. More specifically, this insurance provides you with reimbursement for the following expenses: 

• For the replacement of a lost or stolen passport, driver’s license, birth certificate or travel visa and we cover up to $200 per trip for travel and accommodation expenses you incur while you wait for the replacement documents. 

• Up to $500 in total per trip for necessary toiletries and clothing when your checked luggage is delayed by the carrier for at least ten (10) hours while you are en route. This benefit is payable only when the delay happens before your return home. 

• Up to $300 per trip for any item or set of items which is lost or damaged during your trip to a maximum of $1,500. Jewelry or cameras (including camera equipment) are respectively considered a single item. 

Flight & Travel Accident Insurance 

For Flight Accident Insurance, the accident that causes your injury must happen: 

• While you are travelling on a commercial passenger plane for which a ticket was issued to you for your entire airline trip; 

• If making a flight connection, while riding over land or water at the expense of the airline, riding in a limousine or bus provided by the airport authority, or in a scheduled helicopter shuttle service between airports; 

• While you are at an airport for the departure or arrival of the flight covered by this insurance. 

Premium 

The required premium is due and payable at the time of purchase and will be determined according to the schedule of premium rates then in effect. Premium rates and the policy terms and conditions are subject to change without prior notice to reflect actual experience in the marketplace. 

Upon payment of premium, this document becomes a binding contract provided it is accompanied by a confirmation upon which a contract number appears and we have received your completed application prior to your departure date. If the premium is insufficient for the period of coverage selected, we will: 

1. Charge and collect any underpayment; or 

2. Shorten the policy period by written endorsement if an underpayment in premium cannot be collected. 

3. Coverage will be null and void if the premium is not received, if a cheque is not honoured for any reason, if credit card charges are invalid or if no proof of your payment exists. 

4. This is an abbreviated description of the plan. For the plan’s complete Terms & Conditions, ask for the policy which fully details the coverages, provisions, limitation and exclusions of the benefits offered and is available to you upon request, at any time prior to your purchase of the plan. For the plan's complete Terms & Conditions, the policy fully details the coverage's, provisions, limitation and exclusions of the benefits offered, click here.