Connect with us

We are available to help you at every stage of your travel journey, from booking your dream vacation to helping you find an excursion in destination and supporting you with special assistance requests. You will find some useful links and commonly asked questions below, or you can contact us by phone and speak with our knowledgeable WestJet Vacations Québec agents for further assistance.  

Find the answers you’re looking for.

Questions, complaints or compliments?

Useful information about travelling with WestJet Vacations Québec

Accessibility, mobility or other special needs?

A checklist of everything you need to know for your travel journey.

Refund or compensation for flight delay or flight cancellation?

Have a question or making a reservation?

1-877-665-6045

For hearing impaired, call 1-800-855-0511 (Voice to TTY)
OR 711 (TTY to Voice).

Sales Centre (Service in French)
Mon – Fri: 8 a.m. – 12 a.m. EST
Sat – Sun: 9 a.m. – 6 p.m. EST


Group Vacations (Service in French)
Mon – Fri: 9 a.m. – 5 p.m. EST

Sales Centre (Service in English)
Mon – Fri: 8 a.m. – 12 a.m. EST
Sat – Sun: 9 a.m. – 6 p.m. EST


Group Vacations (Service in English)
Mon – Fri: 9 a.m. – 5 p.m. EST

Sunwing Airlines

Check your flight status and sign up for our flight alerts

Central baggage services (delayed and damaged luggage)
1-844-853-3751 / 416-679-3750
Daily from 8 a.m. to 7 p.m. EST

WestJet Airlines

Check your WestJet flight status

Delayed, lost or damaged baggage on board WestJet?
Contact WestJet central baggage services
1-866-666-6224 or visit for more information.